Good to know
Shipping & delivery
Information about physical delivery, digital stories and order tracking.
Last updated · 10 September 2026
Physical orders
Check the product description and the delivery information shown when ordering for availability and estimates. Personalized products require preparation before dispatch. Delivery estimates are not guaranteed arrival dates.
Address and tracking
Check your address and contact details before placing an order. Contact [email protected] promptly if a correction is needed; changes may not be possible after dispatch. Use Track order to check available order updates.
Digital products
Digital products do not require physical delivery. Follow your order confirmation and the download instructions when your story is ready. Contact support if you cannot access it.
Delayed, missing or damaged orders
Contact support with your order number and a description of the issue. For damage or an incorrect item, keep the packaging and include photos where possible so we can investigate. See the Returns & refunds policy for next steps.