The Liloxi story
Frequently asked questions
The questions families ask most before they personalize their first story.
What is the difference between a PDF and a printed book?
A PDF is a digital file to read on your device; a printed book is a physical product delivered to you. Check the options on the story’s product page to see what your selection includes before buying.
What kind of photo should I upload?
Choose a clear, well-lit photo of one child with their face looking forward. Follow the photo-upload guidance and check the preview before placing your order.
How do I choose the age, language and book format?
Check the story’s product page for its intended age, available languages and options. Specifications vary by product. Contact us before buying if a detail you need is missing.
How do I know when my order will arrive?
Review the product and delivery information available when ordering, then use Track order for updates. If you are buying for a particular date, Contact us before paying.
Can I cancel after my PDF has been sent?
Yes, before printing starts we deduct the PDF price and refund the rest. Before PDF delivery and printing, you receive a full refund. Change-of-mind cancellation is unavailable once printing starts. See Returns & refunds.
How does the recipient use a gift box?
The recipient follows the redemption-code instructions included with the box to choose and personalize a story. Check the product description for what the gift includes, and Contact us if a code does not work.
Is the preview really free?
Yes. You see your child on the cover and the opening pages before paying anything.
What happens to the photo?
Preview data is retained for 30 days. We keep your child’s photo longer only with your explicit consent for future Liloxi promotions and free previews. You can withdraw consent at [email protected]. See our Privacy policy for details.
Can I order in Arabic?
Stories are available in Arabic and English. You pick the language while personalizing.
Can I change a name after ordering?
Contact support as soon as possible. We will check whether your order can still be changed.