Good to know
Returns & refunds
How to request a cancellation, report a problem or ask about a refund.
Last updated · 10 September 2026
Cancellation at a glance
| Order stage | Your refund |
|---|---|
| Before PDF delivery and printing | Full refund |
| PDF sent, printing not started | Amount paid minus the PDF price |
| Printing started | No change-of-mind cancellation |
Your rights for faulty or incorrect products remain unaffected.
Email a cancellation requestBefore the PDF is sent
You can cancel at no charge and receive a full refund before we send your PDF copy, provided printing has not started.
After the PDF is sent, before printing starts
You can cancel before printing starts. We deduct the price of the PDF copy and refund the remaining amount paid.
Once printing starts
Once printing starts, cancellation and change-of-mind refunds are no longer available. This does not affect your rights if an item is faulty, incorrect or not as described.
How to request cancellation
Email [email protected] with your order number as soon as possible. We will check whether the PDF has been sent and whether printing has started, then confirm the refund applicable to your order.
Problems and returns
Tell support what went wrong and include your order number and relevant photos. We will review the issue and explain the available remedy, which may include a correction, replacement or refund. Contact us for return instructions before sending anything back.
Digital stories and refunds
If a digital file is missing, incorrect or cannot be opened, contact support for help. When a refund is approved, we will confirm the amount and payment method. Processing time depends on the payment provider and your bank. Your applicable consumer rights remain unaffected.